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Position Description

Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair-trade outsourcing center that provides impact sourcing work for companies worldwide.

Our Vision

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

Join our customer-centric team as a Remote Customer Experience Associate. You will be the first point of contact for customers, providing exceptional service and support through various communication channels.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.

• Resolve customer issues promptly and professionally.

• Provide information about products and services.

• Document customer interactions and feedback.

• Collaborate with other departments to address customer needs.

Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.

• 1–2 years of customer service experience.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities.

• Proficiency in CRM software and Microsoft Office Suite.

• Ability to work independently and as part of a team.

Benefits:

• Competitive salary with performance bonuses.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Opportunities for career advancement.